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Gong Calls Scored

Number of calls that were scored during the period.

What is the Gong Calls Scored metric?

The Gong Calls Scored metric measures the number of times calls were scored or evaluated during the specified period. This metric provides insights into the level of assessment and feedback given to recorded calls by users within the organization.

Why is the Gong Calls Scored metric important to measure?

Tracking the Gong Calls Scored metric is crucial for understanding the level of evaluation and quality assessment of recorded calls within the organization. By monitoring the number of scorings, businesses can assess the extent to which users are actively providing feedback, evaluating performance, or assessing call quality.

Measuring the Gong Calls Scored metric enables teams to identify trends, patterns, or areas of interest within recorded calls based on the volume and frequency of scorings. This metric helps in evaluating the effectiveness of call review processes, identifying areas for improvement or training, and facilitating performance management and coaching efforts.

The Gong Calls Scored metric provides valuable insights into user engagement with call recordings, helping businesses enhance communication, collaboration, and performance within the organization.

How is the Gong Calls Scored metric calculated?

The Gong Calls Scored metric is calculated by counting the number of times calls were scored or evaluated during the specified period.

Formula

Gong Calls Scored = ∑ (Number of times calls were scored or evaluated)

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Gong Calls Scored
Gong Calls Scored
Number of calls that were scored during the period.
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Gong connector

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