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Metrics library/Metrics/Connected Calls Positive Disposition Rate

Connected Calls Positive Disposition Rate

The share of connected calls that occurred during the period that positive disposition.

What is the Connected Calls Positive Disposition Rate metric?

The Connected Calls Positive Disposition Rate activities metric measures the ratio of positive calls created during a specific period to the total number of connected calls created during the same period by each sales representative or agent. It provides insights into the effectiveness of sales representatives in generating positive outcomes or sentiments relative to their successful call connections.

Why is the Connected Calls Positive Disposition Rate metric important to measure?

Tracking the Connected Calls Positive Disposition Rate metric is essential for evaluating the success of sales interactions initiated by representatives in generating positive outcomes following successful call connections. Unlike simply measuring the number of positive calls or connected calls separately, this metric offers a comparative perspective, indicating the proportion of successful interactions relative to the total number of connected calls.

Measuring the Connected Calls Positive Disposition Rate enables businesses to assess the effectiveness of sales representatives in influencing positive responses from prospects and customers following successful call connections. A higher ratio suggests a higher level of effectiveness in converting connected calls into positive outcomes, indicating strong communication skills and persuasive abilities.

By monitoring the Connected Calls Positive Disposition Rate, managers can identify areas for improvement in the sales process and provide targeted coaching and training to enhance the ability of representatives to generate positive outcomes from successful call connections.

Overall, the Connected Calls Positive Disposition Rate metric provides valuable insights into the effectiveness of sales outreach efforts in generating positive outcomes and helps in optimizing communication strategies to maximize engagement and sales success.

How is the Connected Calls Positive Disposition Rate metric calculated?

The Connected Calls Positive Disposition Rate metric is calculated by dividing the number of positive calls created during a specific period by the total number of connected calls created during the same period by each sales representative.

Formula

Connected Calls Positive Disposition Rate =Positive Calls by RepConnected Calls by Rep

Also known as: Positive Calls to Connected Calls Rate
Connected Calls Positive Disposition Rate
Connected Calls Positive Disposition Rate
The share of connected calls that occurred during the period that positive disposition.
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Available with 2 integrations
SFDC connector
HubSpot connector