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Average Gong Call Duration

The average duration in minutes, of calls that happened during the period.

What is the Average Call Duration metric?

The Average Call Duration metric measures the average duration, in minutes, of calls that occurred during the specified period. This metric provides insights into the length of time spent on sales or customer interactions, helping to assess engagement levels and the depth of conversations.

Why is the Average Call Duration metric important to measure?

Tracking the Average Call Duration metric is crucial for understanding the quality and effectiveness of sales or customer interactions. By calculating the average duration of calls, businesses can assess the level of engagement, depth of conversations, and overall effectiveness of communication with prospects and customers.

Measuring the Average Call Duration enables teams to identify trends, patterns, or correlations in call duration data and performance metrics. This metric helps in evaluating sales effectiveness, identifying coaching or training needs, and optimizing sales strategies to maximize engagement and drive better outcomes.

The Average Call Duration metric provides valuable insights into the quality of sales or customer interactions, helping businesses enhance communication strategies, improve customer engagement, and drive revenue growth.

How is the Average Call Duration metric calculated?

The Average Call Duration metric is calculated by dividing the total duration of all calls that occurred during the specified period by the total number of calls, and then converting the result to minutes.

Formula

Average Call Duration =Total Duration of CallsTotal Number of Calls

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Average Call Duration
Average Gong Call Duration
The average duration in minutes, of calls that happened during the period.
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Gong connector

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